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Jobs at Crittercism

Technical Support Engineer

Location: San Francisco, CA

Department: Support Engineering

Type: Full Time

Min. Experience: Mid Level

Thousands of developers and mobile teams rely on Crittercism to manage the performance of their mobile apps in the wild. Support Engineers are the face of our organization for both enterprise clients and the broader developer community.

You will be directly interfacing with our clients, identifying/debugging complex issues, and then resolving those issues with our Engineering team so our customers don't experience them again. Our support team is small, so you should be up for the challenge of finding new efficiencies each day you come into our awesome San Francisco office.


Responsibilities

  • Troubleshoot/resolve customer issues around installation and implementation
  • Prioritize customer support tickets and work with our engineers to fix identified technical issues
  • Contribute to technical support, best practices, and developer tools docs published on our website
  • Deliver exceptional and timely phone/email support to large companies with a mobile presence
  • Define/refine processes that foster a world-class customer support experience
     

Requirements

  • Basic to Intermediate programming skills
  • Knowledge of HTML5, JavaScript, Objective C, Android Java, and/or NDK (C/C++)
  • 2+ years in a technical support engineer role
  • Proven self-starter
  • Ability to think and learn quickly
  • Excellent written and oral communication skills
     

Desired but not Required

  • Experience playing with at least one Nerf Gun


About Crittercism

Crittercism, based in San Francisco, is the world's first mobile app performance management (APM) solution that offers a real-time global view of app diagnostics and app crashes across iOS, Android, Windows Phone 8, Hybrid and HTML5 mobile web on over 450 million unique devices and over 40 billion app loads. The company's investors include Opus Capital, Shasta Ventures and Google Ventures.

 

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How to Apply

To be considered for this position, send your resume to andrew@crittercism.com. Be sure to include the job title in the subject.